You may return merchandise purchased at karat22.com if it meets the guidelines below.
ALL SALES FROM SOME CATEGORIES ARE FINAL AND NON-REFUNDABLE OR EXCHANGEABLE.
- Karat22.com provides a 10-day, exchange on all products purchased of equal or higher value items, except special order items, gold & silver coins, gold bars, porcelain and crystal items as well as loose stones. To make the exchange process easier, please send your exchange request to karat22@gmail.com with your order number and relevant information regarding the reason for your exchange.
- If you wish to return an item, you can do so within 10 days of purchase. You will be charged a 15% restocking fee. The original shipping charges and insurance fee will also be deducted from the amount of your credit. All watch sales and custom jobs are final, No Returns.
- In the case of a return, a credit will only be issued after we receive the merchandise in the same condition as it was sent. We will provide a prepaid, insured label for the RMA. Clients will be responsible for the $45 cost of the label.
- We are not responsible for orders returned to sender for any reason. If orders are returned to sender, we can reship the package, however there will be a reshipment fee. We ship orders to the address customer inputs at checkout. If this address is incorrect, or unable to be delivered we are not responsible. We are not able to change shipping information once an order is shipped.
- Any calls or return requests AFTER 10 days of receiving the jewelry will NOT be honored. NO EXCEPTIONS!
- If you are not satisfied or have changed your mind about your purchase please notify us by e-mail karat22@gmail.com and we will immediately issue a Return Material Authorization (RMA) Number.
- We require a 50% down payment to initiate the layaway Sale. Due to our lowest prices and price fluctuations all items kept on layaway require a non-refundable down payment. We do not exchange items once kept on a layaway. All jewelry should be paid off within 30 days, unless written otherwise. If item or items are not picked up and paid off within the time frame, then the money will be forfeited.
- Return and Exchange policies are specifically outlined herein above as well as on our in store purchase receipts.